Incorrect status display for domains in some customer accounts

Incident Report for OpenSRS

Resolved

Our engineers have completed the sync and the inconsistencies across accounts will now reflect changes correctly.

Start: 12:37 UTC 2026-10-01
End: 03:03 UTC 2026-10-04
Posted Oct 03, 2026 - 05:43 UTC

Update

The engineering team continues to sync the backlog and monitor the progress.

There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.
Posted Oct 02, 2026 - 21:40 UTC

Monitoring

The engineering teams has addressed the underlying issues causing the display errors.
Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP.
The teams are actively monitoring the processing queue to ensure everything returns to normal.
Posted Oct 02, 2026 - 07:51 UTC

Update

We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.
Posted Oct 01, 2026 - 20:07 UTC

Investigating

We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background.

We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.
Posted Oct 01, 2026 - 18:34 UTC
This incident affected: Control Panels (Reseller Control Panel).