Monitoring - A fix has been applied. Domains registrations, renewals and transfers are now being processed, and Trust orders are being accepted as expected. We are now moving this case to the monitoring stage, and if it continues as it is now we will close off this incident.
Thank you for your patience as we worked to resolve this.
Sep 15, 2025 - 15:28 UTC
Update - It has been confirmed that Trust/SSL orders are also impacted. We'll continue our investigation on these issues and provide further updates.
Sep 15, 2025 - 15:06 UTC
Update - We are continuing to investigate this issue.
Sep 15, 2025 - 14:52 UTC
Investigating - We are currently unable to process domains orders due to a database issue fetching the price. The following are currently impacted:
- registrations - renewals - transfers
This will have no effect on registered domains, or any management of them. We will post updates as we work on this issue.
Sep 15, 2025 - 14:02 UTC
Verisign will perform a planned outage of the .COM/.NET SRS production environment. Date: Sunday, September 21, 2025 Start Time: 0100 UTC End Time: 0145 UTC Duration: 45 minutes Applicable TLDs: .COM, .NET
Impacted Services:
.COM/.NET SRS production environment will be offline Posted on
Aug 22, 2025 - 19:49 UTC
Verisign will perform a planned outage of the .COM/.NET SRS production environment. Date: Sunday, October 12, 2025 Start Time: 0100 UTC End Time: 0145 UTC Duration: 45 minutes Applicable TLDs: .COM, .NET
Impacted Services:
.COM/.NET SRS production environment will be offline Posted on
Sep 12, 2025 - 15:28 UTC
Resolved -
This incident has been resolved.
Sep 5, 16:36 UTC
Monitoring -
A fix has been implemented, and services have been restored to normal. We are now monitoring the stability of the service before closing off this case.
Sep 5, 15:19 UTC
Update -
The issue has been identified, and work is being done to rebalance storage. Note that as this is being worked on it's expected the latency issues will continue. We'll post updates as they become available.
Sep 5, 13:46 UTC
Identified -
At this time we’ve identified the issue, and are working to apply a fix to restore timely responses.
Thank you for your patience.
Sep 5, 13:30 UTC
Investigating -
We are currently experiencing intermittent delays with domains requests. This following actions may be delayed or respond with an error: